Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
The Customer Solutions Group (CSG) is absolutely vital to our customers deriving long-term value from our platform. To enhance our customers’ experience with Netskope, we need to have a world class Specialized Partner community, which can deliver Netskope services.
The Partner Program Manager (PPM) will be responsible to drive constant growth in programs that keep the Partner community engaged. As Netskope keeps growing and adjusting to constantly changing market conditions, the PPM will assist the Partner Success and Professional Services teams to engage, launch, and maintain programs that bring additional value to our customers through our Specialized Partners.
The Service Delivery Specialization partner community has been instrumental to maximize Netskope adoption and minimize time to value, while delivering excellent customer satisfaction. The PPM will keep partners engaged with Netskope offering specially designed to drive adoption and knowledge of new products and features to our customers through partners. That includes maintaining resources available in the Partner Portal, enabling the growth of the Partner Led Support (PLS) and Authorized Training Partner (ATP) programs, while working with the Partner Success, Professional Services and Academy teams as part of the Services group.
Responsibilities include:
Create, maintain, and evangelize post-sales partner driven programs such as Authorized Training Program, Authorized Support Partner, Specialized Services partner. Build and maintain strong, long-lasting relationships with new and existing partners, Netskope sales teams and Netskope partner teams Understand client needs and objectives to effectively position partners’ services and solutions Track Partner Led Support partners performance metrics, analyze data to identify areas of improvement, provide enablement resources and provide regular updates and reports to senior management on partners’ progress and achievements Become a single point of contact for partners requiring enablement assistance for the ATP, ASP, and specialized partners programs Collaborate with partners on creating proposals, presentations, and negotiations. Collaborate with internal sales teams to position partners services early in the sales cycle Escalate internally to ensure partners are getting enough visibility and quick access to resources for excelling delivering their services in the different programs Ensure end of project documentation is shared with the customer and Netskope Keep a close alignment with the Channel team to inform them on the progress made Assist in the development of internal processes to enhance partner programs Work with the larger CSG team to ensure client satisfaction by providing exceptional service and support throughout the sales process and beyond Work with the Partner Success team to address any client concerns or issues in a timely and professional manner
Job Requirements:
Hands-on technical skills, preferably in cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next-Generation Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways Strong technical background in cloud and security technologies Customer-centric and proactive team player that possesses an empathy to drive customer loyalty and adoption across the cyberspace Ability to manage influence through building consensus while engaging with security programs across multiple business lines/models Successful track record building business-aligned cloud and cybersecurity programs Bachelor’s Degree English and Portuguese fluency Excellent Excel / Google Sheet skills SFDC experience preferred Team Player – able to work well with all functional groups within Netskope History of working with large services partners Education Relevant Bachelor’s Degree; preference for computer science or related degrees preferred#LI-AG2
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
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