About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Technical Operations Analyst

Location: Belgrade

Grade: 10

Job Description:

Responsible for overseeing and implementing a proactive maintenance program, ensuring all machinery and equipment within a facility receives regular inspections, servicing, and preventative repairs to minimize unexpected breakdowns, maximize equipment lifespan, and optimize operational efficiency

Key Responsibilities:

Incident Data Review and Analysis Conduct a detailed review of all incidents recorded during the project, identifying patterns and areas that indicate potential for improvement in preventive maintenance.Historical Data Comparison Compare current incident data with historical records from previous years, identifying patterns, anomalies, and shifts to contextualize project performance.Data VisualizationDevelop engaging and informative visual representations (e.g., charts, dashboards) that allow stakeholders to easily interpret incident trends, root causes, and preventive recommendations.Trend Analysis and ReportingTrack and document changes in incident counts over time, analyze root causes for any fluctuations, and categorize issues by type, frequency, and impact.Narrative Reporting and StorytellingCreate narrative reports that effectively tell the story behind the data, translating complex insights into clear, actionable recommendations for maintenance improvements.Stakeholder CommunicationPresent findings to project stakeholders, ensuring that all insights, visualizations, and recommended actions are clearly understood and aligned with project objectives.Improvement RecommendationsDevelop a set of actionable recommendations based on incident analysis to proactively reduce incident frequency and improve preventive maintenance measures.Collaboration and Feedback LoopWork closely with cross-functional teams, including maintenance, operations, and project management, to validate findings and incorporate feedback into preventive strategies.

Qualifications & Experience

Excellent organizational and communication skills (verbal and written)Experience with MS Office bundle (PowerPoint, Excel, Word, Outlook)Able to manage time effectively and can work independentlyAdaptable to changes with a sense of urgency and works well with a team / key team membersDetailed, focused, and well-organized; able to handle multiple assignments at handData analytics to identify trends in reported failure rates and SCMY ratesDesign and own KPI associated to client success and shape technical aspects while optimizing the business operationsExperience with Quickbase, ES Oracle, Service Now

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”