Duties and responsibilities : Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance Identify maintenance risks on Client’s equipment Ensure optimum utilization of available resources in various maintenance works Ensure timely delivery and appropriateness of parts and spares for effective maintenance execution Continuously monitor and evaluate maintenance work performed by technical staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Client’s instruction Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered Manage back-to-back CSA agreements with customers Assist in the management of technical projects and provide technical support, where applicable Demonstrate and instill effective adherence to processes on infrastructure maintenance Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions Assist all technical staff members with problematic equipment in the field Manage and effective Preventive Maintenance Program Assisting the Field Supervisors in all QMS related issues Maintaining the Quality Management Systems policies and procedures of the technical department Maintain the Nashua Partner Program in respect of the technical department Manage operations within allocated budget Manage boot stock and all other parts required on a month-to-month basis Manage technical staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees Maintain a comprehensive and up to date knowledge of all products and technologies through attending training programs and regular review of technical documents Responsible for training, coaching, mentoring & development of all technical staff – KPI requirements