Job Title: Ford Pro / Integrated Services Technical Lead, FPI/C Products

Qualifications/Requirements:

 

EE / CS / Bachelor of Science / MBA degree 5+ years of experience delivering products or managing quality in a technical function 2+ years of experience on Vehicle Connectivity and Vehicle launches. 2+ years of experience driving quality concerns is desired. Proven experience working with both Large/Small Fleet Related metrics and external partners. Proven analytical abilities and advanced understanding of business functions, workflows, and processes. High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers. Practical experience generating process documentation and reporting. Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company Flexible work shift (between 8AM and 8PM) Open to accommodate potential weekend work shift

 

Our preferred qualifications:

•            Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA

•            Solid understanding of vehicle electrical architectures and components

•            2+ years of experience delivering products or managing quality in a technical function.

•            2+ years of experience on Vehicle Connectivity and Vehicle launches.

•            Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools

 

Responsibilities:

 

Orchestrate, leverage and sustainably maintain the Quality workstream for all Commercial Fleet and Cloud Based Connected activities.  Lead skilled resources with unique/different technical background spanning from Onboard/Offboard technical knowledge and skillset to evaluate and establish Fleet focused Quality KPIs. Help influence new requirements to better serve the needs of the customer. Develop Key OKRs and Objectives for team success. Drive the Customer-Centric mindset with a flawless feature operation with appropriate prioritization and provide prompt customer assistance, aligned with key Stakeholders. Provide technical assessment on Customer impacts of newly developed Fleet features backed by solid and reliable data.  Own the escalation process that addresses product, data quality, hardware, and software issues requiring coordination of support activity across multiple teams.  For escalated concerns, ensure next steps / actions taken are communicated with the team(s) working to resolve an issue and the customer facing business group adhering to the business SLA’s.  Act as an early-Quality liaison with Advanced/Strategy/Feature and Product teams to avoid late Quality fixes in the field. Lead any Quality forecast analysis on Fleet feature deployments. Leverage Connected Vehicle backend data for cascading leading indicators and troubleshooting issues in the field prior to customer complaints. Establish End-Customer feedback mechanisms and KPIs on all responsible features. Ability to concisely communicate within different levels of the Organization, including non-tech-savvy leaders.  Innovative and able to find win-win solutions in the face of conflicting needs. Ability to influence product design through lessons learnt from quality feedback channels. Data driven, but also needs the ability to drive to conclusions with imperfect/incomplete data.  Follow the 5D/8D Process, with main focuses on ICA/PCA/PRA. Think outside the box for customer resolution (Work with array of teams to find different solutions for hardware problems to help mitigate customer impact). Strong communication and presentation skills.