As a Technical Implementations (TI) Manager I, you will be responsible for a queue consisting of Integration Testing efforts, monitoring client activity within the Test environment, general client maintenance activity and troubleshooting technical issues. You will perform testing efforts on Chase Merchant Services Proprietary Platforms (Orbital Gateway, Tandem, Stratus, and Commerce) across multiple lines of business. Your role will be responsible for driving timely deliverables and you will be required to effectively manage escalations. You will partner closely with the Payment Network Office, TI Leadership, TI Governance, Business Development and Relationship Managers across the organization as it relates to pre-production activities for new and existing Chase clients preparing to process credit/debit card transactions with major card brands. Your success in this role will directly correlate to accountability, ownership, and client obsession across your assigned segment. The ability to build confidence, influence, and cultivate strong working relationships will be essential to success in your role.

Job Responsibilities:

Perform efficient queue management for your assigned segment by showing effective time management and driving your incoming demand. Partner with key stakeholders for your assigned segment within Business Development and Relationship Management to deliver solutions for their clients.  Participate in recurring team meetings and training within your assigned segment. Promote change by identifying and addressing service gaps to improve the overall testing experience and establish a successful track record of surpassing team deliverables. Assist in the management of the department procedures, processes, and job aids in conjunction with LOB guidelines by reporting observed gaps. Foster a collaborative, diverse and inclusive environment for your assigned segment.

 

Required Qualifications, Capabilities and Skills

Minimum 5 years work experience; 3 years of experience with Operations and/or Technology teams working within the Credit Card processing industry. Knowledge of Connectivity types (i.e. MPLS, VPN, Internet, AWS Cloud) and protocols (TCP/IP, S-FTP, HTTPS). Ability to read and interpret technical specifications as it applies to internal proprietary platforms. Attention to detail, adept at problem-solving, and able to identify the appropriate framework and methodology to de-escalate internal business/client issues. Experience diagnosing complex issues in applications, data messages, network connectivity. Experience in the Point of Sale (POS) industry; Proprietary Chase Stratus and Tandem operating systems/applications are strong plus. Proven knowledge of the merchant service industry (including PCI), development of operational controls processes, and risk mitigation.

Please note that this is an evening shift starting at 5:30PM IST