Job Title: Technical I, IT Operations (TCF) Job Description We are seeking a highly skilled and motivated IT Technical Support Specialist to join our dynamic team in a fast-paced, large-scale environment. This role is critical in ensuring the smooth operation of our technology infrastructure across six buildings, supporting over 3,000 employees. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to provide exceptional support to a diverse user base. Scripting proficiency and advanced IT troubleshooting skills are highly desirable. + Provide Tier 1 & 2 Technical Support: Respond to and resolve technical issues related to hardware, software, network connectivity, and telephony systems in a timely and efficient manner. + On-Site Support: Travel to and provide on-site support across six buildings, ensuring all technical systems are functioning optimally. + Troubleshooting and Diagnostics: Diagnose and resolve complex technical problems, escalating to higher-tier support when necessary. + User Support: Provide excellent customer service and technical assistance to end-users, both remotely and in person. + System Maintenance: Perform routine maintenance tasks, including software updates, hardware repairs, and system monitoring. + Documentation: Maintain accurate records of support requests, resolutions, and system configurations. + Scripting and Automation: Develop and implement scripts to automate routine tasks and improve efficiency. + Network Support: Assist with basic network troubleshooting and maintenance, including LAN/WAN connectivity issues. + Internal Systems: Support and troubleshoot specific applications and hardware. + Collaboration: Work closely with other IT team members to implement and maintain IT infrastructure. + Training: Create and maintain training documentation for end users. Location: NIC Managua - Rotonda Universitaria 200 mts al Oeste - Centro Comercial Plaza Natura 2do piso. Language Requirements: English (Required) Time Type: Full time2025-04-04 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**