Job Title: Technical I, IT Operation Job Description ROLE DESCRIPTION To work as part of a geographically dispersed IT team to provide technical support and service, enabling HEROtsc’s contact centre technologies to run effectively and efficiently. PURPOSE & CONTEXT To work as part of a geographically dispersed IT team and assist in supporting and growing the business; to be flexible and respond to critical issues; and assist in activities to achieve business objectives. SKILLS/KNOWLEDGE & EXPERIENCE • Prior experience of supporting multiple system and users in a contact centre environment. • In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions. • Clear and concise communication skills to all levels of staff. • Planning, organisational, and time management skills. • Ability to work under pressure and support operational requirements within short timescales. • Proven track record in adhering to and supporting change management initiatives. • Excellent understanding of relevant internal systems, software and hardware examples are HP, Dell, Cisco, Microsoft operating systems and applications, Linux, Avaya, Citrix, IVR, VOIP • Ability to operate within a team of people to ensure operational requirements are supported and met within specific timeframes. • Ability to multi-task and work on own initiatives in the absence of management. • Results focused and committed to high personal standards and a desire to develop via self-study and formal training. • Ability to work from a Helpdesk system and work on requests based on priority and severity. Location: ZAF Durban - 6 The Terrace, Westway Office Park, Westville Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**