Duties and responsibilities : To service and repair all of Nashua’s equipment in the field Keep service callout records up to date by completing all service calls Take responsibility for all stock allocated to the engineer Ensure that awaiting spares callouts are done as soon as the part is available To follow the correct procedure within the Workwide system in terms of calls Fully install, MFP, lay cabling, (if required) and supply training to the customer on new products To ensure that the service coordinator is given accurate information relating to service calls and installations To complete all necessary paperwork relating to your job present it in a decent manner and on time Must be open and willing to be cross trained over all technical lines of business to promote increased productivity and to provide assistance To keep the technical manager and/or branch manager informed on problems relating to your job, either technical or customer and to maintain an awareness of the customer’s needs