Job Title:

Technical Delivery Manager

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Ability to be hybrid in Atlanta, GA (three days onsite)

Job Title: Technical Delivery Manager

Job Description

Key Responsibilities:

Project Delivery Management:

o            Lead and manage technical project delivery across multiple teams and stakeholders.

o            Coordinate the planning, execution, and delivery of technology projects.

o            Develop and maintain detailed project plans, timelines, and budgets.

o            Oversee the project life cycle, including the initial phase, execution, and final delivery to ensure successful outcomes.

Stakeholder Management:

o            Communicate with both technical and non-technical stakeholders, ensuring alignment on project scope, objectives, and timelines.

o            Act as the point of contact for senior leadership, clients, and cross-functional teams.

o            Identify and address potential issues or roadblocks, ensuring a smooth project flow.

Team Leadership:

o            Lead, motivate, and mentor project teams, ensuring a collaborative and high-performance environment.

o            Work with technical leads to allocate resources effectively and manage workloads.

o            Provide guidance and support to team members, helping resolve technical challenges.

Risk & Issue Management:

o            Proactively identify risks and issues, develop mitigation strategies, and track resolution.

o            Escalate critical risks to leadership as necessary to ensure appropriate actions are taken.

Quality Assurance:

o            Ensure that all deliverables meet the organization’s quality standards and client expectations.

o            Implement processes to continuously monitor and improve project delivery.

Budget & Resource Management:

o            Oversee the allocation of resources (human, technical, financial) to ensure optimal project delivery.

o            Track project budgets, ensuring that delivery is on time and within financial constraints.

Continuous Improvement:

o            Promote best practices, methodologies, and tools for managing project delivery.

o            Advocate for improvements in processes, efficiency, and technical solutions.

Key Requirements:

Education:

o            Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience).

Experience:

o            Minimum of [10] years of experience in project management, with at least [7] years in a technical delivery role.

o            Proven experience managing the delivery of complex technical projects in a fast-paced environment.

o            Experience with Agile/Scrum methodologies and other project management frameworks.

Technical Skills:

o            Strong understanding of software development(preferably Java, microservices based), infrastructure, and cloud-based technologies.

o            Experience with project management tools (e.g., JIRA, MS Project).

o            Familiarity with AGILE software development life cycle (SDLC) processes and methodologies.

o            Strong Reporting and Dashboarding skills

Leadership Skills:

o            Strong leadership, interpersonal, and communication skills.

o            Experience managing and mentoring cross-functional teams.

Problem-Solving:

o            Ability to think strategically and critically to solve complex technical problems.

o            Excellent decision-making and issue resolution skills under pressure.

Certifications (optional but beneficial):

o            PMP (Project Management Professional) or Prince2 Certification.

o            Agile Scrum Master certification (CSM or PSM).

o            ITIL certification.

Preferred Skills & Experience:

•            Experience working in a client-facing environment.

•            Knowledge of cloud platforms (AWS, Azure, GCP) and DevOps practices.

•            Familiarity with security best practices and compliance requirements in technology projects.

Working Conditions:

•            Full-time position.

•            Occasional travel may be required.

•            Hybrid working with 2-3 days in office.

#LI-Hybrid

#ConcentrixCatalyst

Location:

USA, GA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.