At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Be a part of who we are!

About Elavon

Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today – using leading edge technology and supported by unrivalled customer service. Our end-to-end solutions and international processing platform support more than one million businesses worldwide.

 

Elavon is a top 5 Acquirer in the European marketplace, with a significant presence in the USA, Ireland, the UK, Germany, Norway, Poland, Mexico, Brazil and Spain. We offer customers a suite of cross-border and multi-currency payment processing solutions designed to meet their individual needs. Elavon is wholly owned by US Bancorp, the fifth largest financial holding in the United States of America.

We strive to employ people who are passionate about the business. We encourage our people to express their personalities and empower them to make decisions, enabling them to deliver high quality work and an extraordinary experience to their internal and external customers.

Role purpose – Seize the opportunity:

The Customer Service Team at Elavon is about delivering legendary and memorable experiences to our customers. Each interaction should build customer confidence and help customers grow their business faster by providing a friendly and professional service that always goes out of its way to ensure that the customer is happy with the outcome. In turn, this should increase Elavon’s revenue, retention and recommendation (by our customers).

As a Technical Customer Service Advisor you will be responsible for:

Provide customer support through all communication channels within our Service Level Agreements.Speaking to our customers to deliver a structured solutions with confidence.Continuously develop your knowledge of our industry and our customer base, so that you understand our customers’ needs.Demonstrate and deliver exceptional problem solving and trouble shooting skills to gain a full understanding of the customers query.Whilst speaking to customers gain an understanding the customers business, generate leads for our sales department by recommending alternative products and services that could save the customer money and time.Ensure excellent customer service and call standards are delivered at all times.Take ownership of customer interactions and constantly strive for customer satisfactionDemonstrating the ability to get to know the organisation inside and out, and proactively acting upon your intuition because you know what is right for the business and for its customersShowing a genuine interest, level of care and pride about the organisation, and the experiences that people have both internally and externally that you are accountable for creating through your behaviourProactively sharing ideas, and best practice with a continuous focus on improvement, and finding new and better ways to contribute to the on-going growth and success of our businessDisplaying a level of resilience and determination to make a differenceSeeking continuous feedback for personal development and demonstrate the ability to respond to it appropriately.

The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.