Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Responsible for providing outstanding Information Technology service for all AP Emissions. Must have in-depth knowledge of Epicor and add-ons and must understand manufacturing business flow. This function has the responsibility of providing solutions and working with the business to determine better outcomes for data acquisition and delivery of data.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Responsible for End-user support for Epicor and business products such as Kinetic 2021, Docstar (ECM), MES, CPC, AFR, Spreadsheet server
Provides skillful probing questions to determine needs and develop actions to meet those requirements.
Responsible for developing computer generated outputs to be used in reporting data as required for the business.
Partner with the ERP manager and business teams to develop solutions and processes to facilitate better data flow and movement through the company.
Direct activities with External partners as required to provide solutions.
Handle end-users requests courteously and professionally in a timely manner. Communicate with business all changes and affects to end-users.
Provides research as required and documented answers to all inquiries on project or request status.
Responsible to develop training plans to work with all end-users to increase Epicor knowledge and enhance capabilities. Increase knowledge on product information and problem resolution.
Responsible for update’s and upgrades, much of this work after hours. Coordinates SME’s to stay up to date
Performs other related duties as required and assigned.
ESSENTIAL SKILLS AND CHARACTERISTICS
Preferred knowledge of the converting industry and manufacturing process.
Manages difficult situations; responds promptly, professionally and proactively to customer needs; utilizes effective communications skills to bring clarity to issues; responds to requests for service and assistance, meets and exceeds customer commitments.
Required Problem Solving skills - Identifies and resolves problems in a timely manner; identifies and presents options; thinks logically and quickly in resolving issues. Escalates as necessary.
Preferred experience with Epicor 10/11 and familiar with Kinetic 2021.
Required to have working knowledge and skills in the following areas. SQL, SSRS, Application Studio, DMT, BAQ’s, BPM. Familiar will all Epicor Modules
Required to have good grammar and diction when communicating either by telephone, email or voicemail.
Ability to work in a fast paced, constantly changing environment, multi-task as necessary and still respond professionally.
QUALITY STANDARDS
Ability to define and distinguish between quality standards, requirements, and specifications with the goal of meeting the customer’s specified requirements.
Ability to read and interpret requirements and appropriately apply to the required project or task or activities.
EDUCATION AND EXPERIENCE
Preferred Bachelor’s Degree or (5) years Business or Technical Analyst role directly associated to use of Epicor application.
REASONING ABILITY
Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed. May require walking primarily on a level surface periodically throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The performance of this position may occasionally require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.
This role will require work to be done outside of normal business hours and on weekends as needed.
For the most part, ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.