As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

A strong knowledge in Oracle Cloud Infrastructure is required. Additional skills in Oracle Database, Oracle Cloud Infrastructure Observability and Management services - Database management Service, Stack Monitoring, Ops Insights, Application Performance Monitoring, Logging Analytics is preferred. This requirement is mainly targeted to individuals from Japan who will work closely with our customers from the Japan region. Experience in other cloud services are also welcome.

Career Level - IC4