Job Purpose 

To coordinate and manage all incoming service requests on various platforms from Nashua Clients and offer first line support

 Requirements  Experience and Qualifications Required Grade 12 / Matric. Computer literate. Customer contact Centre experience will be advantageous. Service Now and Athena experience will be advantageous. Experience in Nashua Service Centre will be advantageous. Duties & Responsibilities Create incoming incidents and update clients with necessary information. Update Athena errors and resolution errors on Service Now. Manage created incidents according to Nashua KPI’s Plan daily installations and coordinate and with solutions team Generate quotations for chargeable incidents. Capture and process required information and documentation for chargeable incidents. Create and resolve workshop incidents on Service Now. Process documentation for delivery / collection of Nashua equipment. Filling of all service-related documentation. Manage and prioritize all Major and SLA clients. Skills and Attributes  Excellent communication skills – written and verbal. IT Background A+ N+ Professional telephone etiquette. Strong customer focus. Ability to work under pressure. Strong client liaison skills. Other Assignments  Perform all ad hoc duties as and when requested by Management. Attend and complete both online and classroom training when required. Working Conditions  Monday – Friday 08:00 – 16:30

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

 If you are interested in this vacancy, please submit your CV to [email protected] by no later than 14th February 2025.

Should you not hear from us in 2 weeks after the closure date, please take it that your application has not been successful.