TAMs are responsible for general governance and the provision of technical services. It provides customers with the necessary guidance and support throughout the implementation lifecycle to ensure the correct and most effective use of Oracle products and related implementation services. 

A Senior Technical Account Manager shows authority, trust, and meaningful understanding of business strategy and customer industry factors. Plans complex prospect account revisions. Monitors, communicates and reports complex projects. Assumes a project/program leader role. Applies advanced technical and business skills in the specialization area. Provides leadership and expertise in developing new products, services, and processes.

TAM's goal is to manage the delivery of Oracle services to:

Help customers maximize the business value of their Oracle investments by achieving desired business results and minimizing risk. Drive high satisfaction, benchmark capability Serve as customer spokespersons within Oracle and become a trusted advisor that aligns with stakeholders the needs of their assigned customers. Renew Oracle services (Protect and Improve Revenue) Grow Oracle service and product opportunities  Ensure and improve revenue recognition inside Oracle. 

The TAM is expected to:

Become a Leading Contributor to provide technical and business guidance  Build long-term customer relationships with key customer contacts Understand your customer industry drivers, organizational structure and key stakeholders, key projects and goals, and critical success factors, and technical infrastructure and roadmap Work collaboratively with sales, delivery teams, and customers to identify the right solutions Establish and maintain a customer delivery governance model at the executive and management levels Coordinate the delivery of Oracle services, acting as the primary delivery contact for the customer, helping and facilitating customer communications and activities across other Oracle lines of business. Act as a point of contact for any major incident, responsible for managing communication and customer expectations through resolution. Plan service accounts periodically and review accounts Manage financial data, resources, and contract scheduling Manage scope and risk. Support initiatives to improve organizational process and develop Oracle delivery tools Identify and submit delivery leads for new opportunities and contract renewals

Mandatory professional degree on Information Technologies or similar, with English language proficiency. Prior experience managing activities and team lead capacity preferred. Demonstrated experience in package systems implementation. Understanding of various technical architectures and latest Oracle product technologies. Project Management (PMP), ITIL and/or SCRM certification preferred. Industry experience is desired.

The portfolio of services includes managed, on-premises, hybrid cloud, applications, platforms and databases (SaaS/PaaS/IaaS), and security services that all TAMs can manage in whole or in part.

This position looks after a TAM with SaaS operation experience, from implementation to operation. Functional processes knowledge is desirable, while Agile project management hands-on experience is mandatory.

Career Level - IC3