Do you want to be part of Amazon’s founding business and work with the world’s most influential publishers? Come join the team that started it all!

We are hiring a Technical Account Manager (TAM) who will lead the seamless ingestion of metadata throughout the digital and physical supply chain from publishers and content providers to end book readers. You will be responsible for building relationships with book publishers and stakeholders worldwide to drive end-to-end integration of content within Amazon systems. To succeed in this position, you must thrive in a fast-paced, goal-oriented environment working with a talented, creative team, and be well-organized, adept at solving technical challenges, able to credibly coordinate between teams of technical resources and business stakeholders, and able to appreciate and meet the needs of publishers and readers.

Key job responsibilities
The position will be responsible for the following:
• Consistently improve content provider and customer experience by delivering superior publisher support on issues such as data transmission, metadata (XML, ONIX), cover images, digital file formats, and content ingestion portals specific to Amazon
• Collaborate closely with product, program and technical teams to route opportunities to improve the end-to-end vendor experience
• Develop and improve global Standard Operating Procedures, especially related to new process creation or transitioning to more cost effective teams
• Help drive data-driven decision making