**Introduction** As a Technical Account Manager Advocate - your mission is to provide a premiere customer service and support experience by helping clients through critical situations. Minimize backlogged cases by proactively engaging stakeholders to suggest and discuss next actions. An Advocate should be highly motivated and organized, with strong analytical skills to spot detractor contributors during post-mortem deep dive case analysis. **Your role and responsibilities** Schedule Tue-Sat 10am-7pm Your Role and Responsibilities * Deliver value associated with customer support and service experience for Premium accounts. * Conduct regular deep-dive case analysis to root cause customer experience detractors and provide creative suggestions on how to improve the client premiere account experience. * Collaborate with Technical Account Managers to drive down backlogged cases. * Manage client expectations and communications during critical production impacting situations. * If you have the enthusiasm and passion to work in a fast-paced environment that strives to provide customer service experience driven **Required technical and professional expertise** Required Technical and Professional Expertise * Overall, 3 to 5 yeares of industry experience * Good basic knowledge of Cloud (IBM, AWS, Azure) * Strong English written/ oral and soft skills. * Strong to expert skills in data analysis. * Team player with solid communication and presentation skills. **Preferred technical and professional experience** Preferred Technical and Professional Experience * Self starter able to come up to speed on complex, difficult concepts with minimal assistance. * Ability to breakdown complex information into simple solution requirements. * Knowledge of enterprise IT organizational, business, and technical environments. * General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications. * Experience with ServiceNow is a plus. * Skilled at working with large pivoted spreadsheets, trend analysis, and quickly detecting outlier issues from the dataset. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.