Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Technical Account Management team consists of subject matter experts within the Payment and Service Operations function, providing a high level of technical support to internal teams. The team is responsible for identifying and resolving client issues and act as an escalation point for internal operational teams.

As a Technical Account Analyst, you will need to be able to work in a team environment, have strong communication and problem-solving skills and become a knowledge expert to the business teams.

 

Utilize analysis and problem-solving skills to resolve technical problems, by applying own understanding and in-depth knowledge of Visa Payments Limited services.

Work with the implementation team throughout the onboarding process, including performing configuration tasks, resolving technical issues, and answering any technical queries.

Perform configuration tasks in the production and client facing test environments.

Identify, troubleshoot, and resolve queries relating to the Visa Payments Limited application suite.

Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and third-party technology teams.

Create, share, and maintain incident related documentation (including workarounds & root cause analysis) with the rest of the team.

Provide 24 x 7 support as part of a rota.

Proactively resolve and manage stakeholder communication on all technical problems.

Ensure that product knowledge is kept up to date to be ready to provide support for new application features.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)Ideally educated to degree level or hold equivalent professional experience. Computing or business-related subjects would be an advantage.

Experience:

Minimum of 1 years' experience in a technical role in financial services, software, or information services, preferably serving retail and/or treasury banks.Proven ability to manage complex technical systems across several products, platforms, and services.Strong understanding of technical concepts, including APIs, XML, JSON and SQL.Ability to comprehend and translate technical information and apply to business solutions.Self-starter with a demonstrated ability to achieve results as part of a team.Ability to effectively prioritise and multi-task under deadlines.Highly motivated and results driven.Strong verbal, written, presentation and interpersonal skills.Strong business, problem solving and data analysis skills.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.