Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

As a member of the Software Technical Support Helpdesk team, you will provide high-level remote support to external customers utilizing our products. Responsibilities include assisting external customers with frontline technical questions on diagnosing, troubleshooting, repairing, and debugging complex computer systems, software, or networked and/or wireless systems. Your interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.

Key Responsibilities:

Provide remote support for external customers via telephone, email, or chat sessions.Diagnose, troubleshoot, repair, and debug complex systems, software, and network/wireless issues.Resolve customer concerns related to installation, operation, and maintenance of product applications or compatibility matters.Utilize remote service applications to address complex system-level software problems and recommend corrective actions.Analyze and correct moderately complex networking issues related to bandwidth, administration, and configuration.Document customer information and recurring technical issues to support product quality programs and product development.Assist product engineering groups with proposed design changes and test design modifications.Investigate safety problems, incidents, and customer complaints, reporting them to the appropriate authority or department.Apply escalation procedures, update status, and follow through to task completion as per company policy.Apply customer management skills, technical expertise, and available resources to meet or exceed customer needs and expectations, as measured through the Net Promoter Score.Maintain detailed electronic records of service interactions, including technical problems encountered and parts employed to correct them.Process all required service documentation and electronic reports promptly.Participate in the development of new servicing techniques and the maintenance/creation of service documentation.Train other field personnel as necessary.

Requirements:

Minimum Required Skills and Knowledge:Sound knowledge and professional experience in Relational Database Systems, Network Operations, Operating Systems, Server and Desktop Hardware, and Hardware and Application Virtualization.Desired Skills and Knowledge:Citrix Certification.Required Certifications and Training:Obtain and complete LMS training plan specific to assigned responsibility.Vendor Credentialing (Oncology Systems Business Only):Meet all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law.These requirements vary by client and may include proof of valid identification, criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare training.Experience Level with Business Tools:Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software is desired.Education and Experience:Minimum: High School Degree.Preferred: Bachelor’s degree.Typically, incumbents at this level will have 2-5 years of experience.Job Complexity:Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.Supervision:Normally follows established procedures on routine work, requires instruction only on new assignment

Position must have full access to Varian client sites to perform the essential functions of this position. Many clients require Varian employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

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Equal Employment Opportunity Statement

Varian is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 

Pay Transparency Non-Discrimination Provision
Varian follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

The base pay range for this position is

Min $62,900 - Max $107,000

The pay wage range shown is based on the job posting's primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location.