AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The Amazon Web Services (AWS) Marketplace is looking for a Technical Services Manager to join our fast-paced Vendor Finance Success Team (VFS). The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.

The Technical Services Manager role will own and execute the revenue recognition processes for the Marketplace Private Offers program. This role combines operations, program management, and technical knowledge to build programs and processes that scale. They will drive operational improvements to add value, eliminate waste, and improve the customer experience. They will interact with external customers to resolve escalated issues, with internal stakeholders to improve the revenue recognition programs, including collaborating with technical teams to deliver new features to AWS customers, and build new programs or expand on existing ones that deliver high value.

The role requires a strong communicator who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. The ideal candidate has strong attention to detail, can execute well to deliver results in an ambiguous environment, possesses a high level of ownership, can communicate across multiple departments and has a drive to improve current processes.
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Key job responsibilities
• Consistently strive to improve the Partner experience by delivering superior Partner support, exceeding SLA expectations and driving other key support metrics.
• Build and strengthen collaborative relationships with Partners, service providers, engineering teams, and support staff.
• Perform quality control functions to ensure high quality output and build or contribute to the creation of new processes.
• Collaborate with internal stakeholders to maintain successful operations, including Leadership, Finance, Legal, Sales, Business Intelligence, Product, Engineering.
• Manage internal and external Accounts Receivable inquiries and research invoice discrepancies.
• Build, maintain, and publish program-related content and collateral.
• Create and implement standard operating procedures and process workflows.
• Dive deep into technical details, diagnose and reproduce issues with Amazon technology products, guide customers and share best practices.
• Perform Partner and customer escalation and support process.
• Audit work for potential defects that result from product/feature launches and process improvements.
• Facilitate onboarding support and role training for new VFS Tech Services team members.


Collaborate with internal stakeholders across the business to build scalable processes and automate existing operations


A day in the life
Why AWS
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