Business unit, Department, Reporting

Business Unit

CPS

Department

Field Services

Reports To

Team Leader: Workshop / Ops Specialist: Workshop

Grade

OP1

Core Description

Responsible for maintenance repairs and refurbishment of point of sale devices, including desktops, monitors, printers, scanners, etc. Ensure that daily productivity targets are met consistently by identifying, and executing, cost effective repair methods. Perform proper troubleshooting and repairs to mitigate the number of reopened calls

Key Deliverables / Primary Functions

•    Complete hardware repairs, to component level. 
•    Utilise tools and instrumentation, including sophisticated Hi-Tech electronic instruments, in the actioning of repairs and quality assurance. 
•    Setup test jigs for the purpose Quality Assurance (QA) testing. 
•    Test repaired units, as well as compile quality control documentation for the repaired items.   
•    Capture the details of the hardware repairs completed on the Navision System.
•    Assist with the technical preparedness of field resources through the provision of Basic Repairs Training, as well as conducting training with new Workshop resources.
 

Core Functional Skills & Capabilities ICT KnowledgeTechnology ConsultingAnalytical and Problem SolvingCustomer FocusTechnical Report writingCore Behavioural Competencies Applying expertise & TechnologyCulture MatchJob MatchFollowing instructions & proceduresDelivering Results & Meeting customer expectationsWorking with peopleMinimum Qualifications NQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage Experience

Minimum 2-years’ experience in repairing and testing hardware and software applications.

Certifications CompTIA A +MCSAMCSECertification in Microsoft Windows and Linux.Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.Electronics CertificationProfessional Memberships in Relevant Industry Level of Engagement & Span of Control

Span of Control

0

Level of Engagement

Engagement with all levels internal to the Business Unit

Special Requirements / Employment Condition Ability to work extended /long hours as and when requiredWorkplace / Physical Requirements Full-time Office Based position.