Business unit, Department, Reporting

Business Unit:  CPS

Department:  EIS

Reports to: Manager - Backup and Storage 

Core Description

Install, monitor, test and maintain backup solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects 

Key Deliverables / Primary Functions Drives continuous service improvement and optimisation of the operational landscape  Acts as the customer interface between Customer 3rd parties in planning, implementation, maintenance and during incidents   Assist in the evaluation of product sets, product features and functions to drive landscape maturity and stability  Active support and maintenance of infrastructure in alignment to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,   Review and maintain technical infrastructure standards & procedure.   Evaluate operational compliance and assist in audit reviews and risk identification and mitigation  Participate in and assist in defining thresholds for monitoring, alerting and support  Identify operational trends through analysis to proactively manage client environments  Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors.  Certification and Re-certification of products to ensure highest standards of skill to ensure high standard of service delivery  Support and mentor junior team members to ensure skills improvement  Standby and Afterhours support to ensure adherence to contract SLA   Core Functional Skills & Capabilities Technical Report writingTroubleshootingTeamworkCustomer FocusICT KnowledgeCore Behavioural Competencies Applying expertise & TechnologyDelivering Results & Meeting customer expectationsDeciding & Initiating ActionFollowing instructions & proceduresWorking with peopleCulture MatchJob MatchMinimum Qualifications NQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage Experience

2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications.

Certifications ITILIBM Spectrum ProtectVMWareMicrosoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD)Linux Certification (CompTIA Linux, LPIC)Cloud certification (AWS, GCP or Azure) preferredVEEAMCommvault Certification Engineer level required (Certified Expert preferred)Python and or PowerShell (experience advantageous)NetBackupProfessional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Valid Drivers licenseAbility to work extended /long hours as and when requiredRequired to be available 24/7Workplace / Physical Requirements Hybrid Remote WorkerBillableRevenue Generating