Business unit, Department, Reporting

Business Unit:  CPS

Department:  Field Services

Reports to: Ops Manager: Onsite Operations (M/S6) 

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  

Key Deliverables / Primary Functions Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)  Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis  Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements   Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.   Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards   Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.  Diligently drive SLA Core Functional Skills & Capabilities ICT KnowledgeTechnology ConsultingProblem solvingCustomer ServiceTeamworkCore Behavioural Competencies Working with peopleFollowing instructions & proceduresApplying expertise & TechnologyDelivering Results & Meeting customer expectationsAchieving personal work goals & objectivesCulture MatchJob MatchMinimum Qualifications NQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

Certifications COMPTIAMicrosoft Systems Associate or Engineer (MCSA or MCSE);Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Required to travel locallyDrivers Licence and Reliable Vehicle - both requiredAbility to work extended /long hours as and when requiredWorkplace / Physical Requirements Client RoamingBillable