Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Field Services Job grade OP2

 

Core Description

The main purpose of this position is to execute cabling related installations, ensuring optimum and cost-effective hardware engineering services while maintaining a high level of customer satisfaction

Key Deliverables / Primary Functions Install and maintain new UTP and fibre data cables, maintain existing data cables, attend to logged project calls as requested by the Call Centre or Cabling Project Team, troubleshoot cabling related problems and ensure that the correct support standards are adhered to.  Assume accountability for the quality of service by ensuring that the customer’s standards and specifications are adhered to and ensuring that BCX Field Services and the Client’s standards are kept through no re-opened incidents. Take responsibility for control of the stock issued, including mobile device (PDA), ensure adherence to all stock related processes, notify relevant managers of stock issues, and reduce wastage. Ensure that all relevant documentation is completed timeously and accurately. Communicate with Management on any relevant information, ensuring regular notification of any problems identified within the assigned area. Ensure that any Company assets utilised are cared for in a proper manner. Ensure compliance to all Health and Safety standards, both BCX Field Services and their Clients, and report any unsafe conditions to management. Core Functional Skills & Capabilities Customer ServiceICT KnowledgeProblem solvingTechnology ConsultingTeamworkCore Behavioural Competencies Job MatchApplying expertise & TechnologyDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with peopleMinimum Qualifications NQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage Experience

Minimum 2-years’ experience in cabling installation and maintenance.

Certifications UTP Cabling CertificationProfessional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Required to travel locallyValid Drivers licenseAbility to work extended /long hours as and when requiredWorkplace / Physical Requirements Client RoamingBillable