Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  This role is focused on level-1 support for innovation center and conference room facilities. 
Complete Description:  The ideal candidate must have excellent customer service and communications skills.  
Candidate must be able to:- answer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflicts- configure/setup rooms to meet customer requirements- assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencing- escalate system issues to appropriate support area for quick resolution- maintain a positive outlook, be professional, and provide excellent customer serviceGreater detail outlined in the skills matrix.Work during core business hours of 7:00 AM – 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.At least 1 year of relevant experience working in a technical IT environment.

SkillRequired / DesiredAmountof ExperienceEffective communications skills to understand customer requirements when schedule facilitiesRequired1YearsMust have the knowledge and ability to solve basic IT problemsRequired1YearsUnderstand and comply with State of Iowa security requirementsRequired1YearsAbility to enter tickets into a service desk call center applicationRequired1YearsKnowledge of Google suite of productsRequired1YearsExperience with VDI end device supportRequired1Yearsanswer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflictsDesired  configure/setup rooms to meet customer requirementsDesired  assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencingDesired  escalate system issues to appropriate support area for quick resolutionDesired  maintain a positive outlook, be professional, and provide excellent customer serviceDesired