Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for a Web Hosting - Technical Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job DescriptionManagers in this role get to:
Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
Influence the lives of others: Develop, train, and manage team members.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports.
Our most successful candidates will have:
At least 2 years of experience in similar roleExperience and knowledge in technical salesA Bachelor’s degreeDemonstrated leadership skills; the ability to take the lead in making improvements and resolving issuesStrong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional mannerStrong customer-orientation when managing communications and issuesThe ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-playerAbility to think outside of traditional role to evaluate business implicationsCan speak Mandarin and Cantonese, preferably Native speaker, and EnglishAdditional InformationAll your information will be kept confidential according to EEO guidelines.