Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

\n

The Team Leader - Monitoring Team will lead the Service Support Desk Advisors. The Monitoring team plays a critical role in ensuring the smooth operation of front office infrastructure and devices as well as back-end servers and services. Their responsibilities include network/ services monitoring, scheduled jobs management, incident management support and documentation, reporting and analysis.

\n

Key responsibilities:

\n\n Lead and develop the Service Support Advisor team.\n Generate and analyse reports, providing recommendations to the Service Support Desk Manager\n Assist with incident management.\n Develop and maintain a comprehensive knowledge base.\n\n

We are looking for someone who can demonstrate the following skills and capabilities:

\n\n Leadership in team management and performance\n Strong customer service background\n Analytical skills for reporting and data interpretation\n Incident management experience\n Excellent communication skills\n Ability to manage incidents effectively.\n