Job Title : Team Leader/ Junior Call Centre Manager
Sector Title : Insurance
Area : Randburg
APPLY FOR THIS JOB
Our client is searching for a Team Leader/ Junior Call Centre Manager
Your Key Result Areas as Team Leader / Call Centre manager are outlined below but are not limited to the following a specific outlined job specification will be crafted with you
Recruit Train and Develop Financial Agents
Manage and Motivate the Team
Meet and Exceed Sales Targets
Report Daily Weekly and Monthly on KPI of the team
Lead Management
Performance Management of Team
Attendance and Time Keeping for you and team
Quality Assurance on Calls
Quality and meeting CAR
Reporting and Tracking of Leads for Partners
Coaching and Mentorship of Team Members
Requirements
At least 3 years&rsquo experience in Debt Counselling
Must have exceptional MS Excel skills with strong skills with Pivot Tables and the ability to manage data
Leadership and ability to manage a team
Must be experienced in Preparing Team Huddle Sessions
Ability to QC calls and provide coaching to staff
Experience in managing a sales outbound team
Exceptional leadership qualities
Good customer service background
Ability to work in a team
Understanding of data and reporting
Excellent computer/ admin/ data skills
Ability to manage data
Call centre stats and reporting daily/ weekly and monthly
Excellent verbal and written communication skills
Understanding of data and reporting
Salary Market related based on experience
Please forward updated resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful