Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Critical objectives and responsibilities

Manage and implement the direct sales business operating model 

Implement lead generating activities and sales pipelines for assigned graduates.Develop and implement contact plans and track productivity.Support the business to deliver business targets and objectives and create a high performance orientated culture 

o    Accountable for the direct acquisition of leads, quote and sales
o    Maintain lead to quote
o    Maintain quote to conversion ratios 
o    Manage graduates to ensure that lead, quote and sales targets are achieved
o    Identify through insights action plans to improve lead, quote and conversion ratios
o    Manage cost to serve indicators

Facilitate the sharing of best practice across teams to improve sales acquisition.Driving a high performance lead generating/sales culture.On the road training. Attending conferences, canvassing and networking events daily  Recognise employees for the achievement of lead, quote and sales targets including profitability and conversion ratios.Conduct regular  team meeting and individual 1 on 1 meetings.Maintain a high level of product knowledge by engaging staff in innovative ways.On the Job Sales Coaching for employees by having a traceable coaching process. Daily Lead ,Quote and Sales Reporting.Manage the resource capacity planning and implementation

Manage and ensure best practice delivery of customer experience standards nationally.

Ensure adherence to organisational policies, practices and procedures.Identify solutions to enhance cost effectiveness and increase operational efficiencyCo create and implement business processes and systems to achieve sales targets and improve customer experienceBuild and maintain excellent relationships between own team and key internal external stakeholders.Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.Ensure professional services are provided; where expectations are managed in terms of outcomes.Implement Quality Assurance findings.
 

Continuous improvement in product, process and systems to deliver strategic advantage within the market 

Ensure process, product and systems optimisation is prioritised in order to deliver targeted strategic advantage.Establish and promote healthy vertical and horizontal business processes that ensure efficient and effective client delivery within set expectations and agreed performance standards in the area of accountability and the overall optimisation of the value chain for Old Mutual Insure.Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
 

Drive change methodology and ensure implementation across all projects

Ensure project and change initiatives meet objectives on time and on budget by increasing broker, customer or employee adoption and usage Responsible for  implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact brokers / customers and employees by increasing benefit realization, value creation, ROI and the achievement of results and outcomes.Provide direct support and coaching to all direct reports.

Ensure cost efficiency through financial and corporate governance

Deliver the allocated part of the operation within agreed budgets, service levels and business targets salesContribute to the development and implementation of fit for purpose budgets.

Manage quality people practices

Align own behaviour with the organisation culture and values.Share and transfer product, process and systems knowledge to the graduates.Collaborate and work with the HR and IT teams to deliver required service levels.Actively share information with other team members regarding successes, issues, trends and ideas.Ensure training and development plans are maintained for all team membersManage the fair and consistent application of performance management and disciplinary measures as necessaryUse company methodology, team input and own initiative to ensure attendance and retention targets are achieved

Experience, knowledge & skills required

Grade 12.Relevant Tertiary – or Insurance Qualification. FAIS Compliant (or studying towards compliance within 6 months).3 years’ experience in leading a high performing sales team – with proven track record of achieving targets3 – 5 years’ experience in direct sales environment within the financial services industry.2 – 3 years’ experience in Short Term insurance advantageous. Experience in virtual management of resources advantageous.
 

Competencies:

StrategicCustomerCollaborationLeading with InfluenceInnovationPersonal MasteryExecuting

Skills

Competencies

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent: Short-Term Insurance

Closing Date

02 February 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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