Team management experience communication skills- B2 High/C1 Level Minimum of 1 years’ experience within a contact Centre environment as a Team  Manager Experience within customer services(Voice process) Excellent leadership and communication skills Should be comfortable with rotational shifts & Week Offs  Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual Creative thinking  Education  Graduate Team Leader US -Gurgaon

 

Education              :   HSC

Experience            :   Minimum 1 year of experience as a TL

Process                 :   International (International Process only should apply)

Background           :   BPO Experience

                Shift Window         :   24 x 7

                Weekoffs              :   Any 2 days in a week

                Experience Target :   Experience in handling team; have managed clients; hands on excel and people management skills

            Skills                    :   Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

                Notice Period           :   Minimum 30 days or immediate

Team management experience communication skills- B2 High/C1 Level Minimum of 1 years’ experience within a contact Centre environment as a Team  Manager Experience within customer services(Voice process) Excellent leadership and communication skills Should be comfortable with rotational shifts & Week Offs  Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual Creative thinking  Education  Graduate