KPI Management

Meeting and reporting quality targets for the team, Team Dashboard and Other Reporting Ensure that all trackers are updated and minutes for various connects etc. are shared by the team members

 

People Management / Development

Conduct Monthly 1-2-1s to ensure regularity in performance and career development discussions for direct reports Objective setting, performance review and ratings for direct reports Regular capacity review by creating work plans daily at individual and team level, ensure effective utilization and productivity. Manage regionwide report deadlines and challenges Plan effective team engagement activities – fun events, team meetings etc. – to ensure team bonding and connect Retention of colleagues through regular communication and implementation of fair management practices. Management of attrition related risk Conduct and monitor huddles with the team Monthly nominations for Rewards and Recognition to people through various Monetary/Non-Monetary channels Lead initiatives to elevate the nature and quality of team's work, ensuring continuous improvement and excellence Mentoring, On the Job Training, coaching for new/junior team colleagues Lead initiatives to elevate the nature and quality of team's work, ensuring continuous improvement and excellence

Stakeholder Management

Connect regularly with the Client Relationship Managers, seek feedback and act on the same Ensure ongoing, sustainable, and dynamic relationships with global leadership and manage their expectations

Process & Technical Knowledge

Build a strong understanding of the process and data that flows through the process Gain a fair understanding of reports shared by Insights Hub

 

Qualifications:

Any Graduate or Post-Graduate

Skills:

Transition ManagementImpactful communicationGood people skillsAbility to work under pressureStrong team player Business AcumenLogical Thinking Result Oriented

Knowledge:

Good working knowledge of the Microsoft office is essential, particularly Word & ExcelGood understanding of the Insurance Industry and Insurance Broking