Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To create and oversee an enhanced personalised and professional collections process for an array of clients, to ensure a consistent service delivery experience to all clients.

QualificationsComplete MatricDiploma Banking

Experience

5 - 7 years Inbound and Outbound contact centre experience – across early, late and legal collections. Leadership experience will be advantageous.

Additional Information

Behavioural Competencies

Checking ThingsConvincing PeopleEmpowering IndividualsExamining InformationExploring Possibilities

Technical Competencies

Active ListeningCall ReportingContact Centre Customer Relationship ManagementDifficult Calls ManagementElectronic Communications & Devices