Job Description

To manage allocation and quality of work within area of responsibility

Hello Future Team Leader Administration

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

Are you someone who can:

Supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow.Manage costs / expenses within approved budget to achieve cost efficiencies Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processesResolve all customer queries efficiently, and within agreed timelines regarding people enquiriesPlan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approvalComply with governance in terms of legislative and audit requirements. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.Comply with governance in terms of legislative and audit requirements.Track, control and influence activities with the specific aim to increase and improve operational efficiencies.Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.Manage personal and Team Management development to increase own skills and competencies for the team Leader function and future Managerial growth opportunities.

You will be an ideal candidate if you:

Minimum Qualification - Relevant Diploma.Experience - Minimum 3-5 years’ experience in an insurance and administrative environment.

You will have access to:

Opportunities to network and collaborateChallenging Working environmentOpportunities to innovate

We can be a match if you are:

Always doing the right thing – Fight for ethical conduct and transparency, both inside and outsideCurious – Believe in insight, creativity, and its power to unlock valueDeeply Invested – Take initiative and be a leader in your own rightValuing differences – Be inclusive, gracious, decent, and humbleBuilding Trust not Territory – Crete a culture of sharingCourageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further.

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Job Details

Application Closing Date

21/03/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.