Job Description – Team Leader

Job Title: Team Leader

Job Category: Supervisor – non-exempt

 

Job Description: Caring Transitions of Cumming, GA helps seniors and non-seniors make smooth and stress-free transitions from one living situation to another. We specialize in relocation, downsizing, decluttering, home clean-outs, and liquidations through estate sales. We are looking to fill the all important role of Team Leader/Project Manager within our organization. Responsibilities include, but are not limited to the opportunity to train and supervise team members; develop and mentor the team through flawless planning and execution of tasks assigned on a per project basis; monitor and reinforce company guidelines, policies, and procedures and; ensure safety of team, client, and property.

Roles and Responsibilities:

Create a welcoming and warm work environment, demonstrate a drive for results and going above and beyond in service of the client with minimal supervisionEnsure all tools and supplies are properly maintained and reach each job site Lead the team in the execution of tasks needed to complete the project with the allocated labor hoursReport all incidents and/or accidents to management in a timely mannerMonitor/reinforce safety proceduresCommunicate updates to clients and management as requestedHandle any immediate employee concerns or disciplinary needs per Company policyNotify and assist management with any ongoing or major employee issues or disciplinary actionEnsure team member hours are reported to management for payroll in a timely mannerOther responsibilities as needed

Qualifications & Skills:

High School diploma or equivalent training requiredMinimum of one-year supervisory experience preferredAbility to lead and manage a team in a fast-paced and unique work environmentExcellent problem solving and decision-making skillsOutstanding customer service, organizational, written, verbal and communication skills are requirements of this roleWorking knowledge of Microsoft Windows, including Word, Excel and PowerPoint

Physical/Environmental Requirements:

Frequent lifting of up to 30 lbs, moving, climbing occasionally, transporting, placing and removing household items for staging, liquidation, donation and resettlingWalking and/or standing in varying weather environmentsFrequently walking up and down stairs, possibly while carrying up to 30 lbs 

Team Leader Tasks

Focused on leading the work activity at a job site and responsible for meeting assigned labor hours, as well as overall safety of employees, client, and job site. This list is does not reflect every single task that may need to be completed for a successful project:

All Job Sites

Communicate to the team: describe the client, needs, goals of job to team, how are we pricing if Estate Sale, any safety precautions to be aware of, etc.Responsible for labor hoursSafety of client, team, and propertyEnsure there is a clean bathroom for team; assign via rotationMay need to pick supplies up from storage; ensure team has necessary tool kitsEnsure tool kits are restocked and/or assist management in keeping kits stockedWork with management to ensure all materials arrive on jobsite 

Estate Sales
 
  Before Sale Starts

Sort & organize, merchandise & price contents of houseInside SignageCleaning - vacuum, garage swept, etc.Master list of mass pricing for CashierAny special notes for CashierAprons stocked and ready for staffOutdoor signs organized and readyEmpty boxes, bags, and wrapping supplies organizedWalk property, check rafters, crawl spaces for sale items and note any clean-out neededBoxes and wrapping paper under hold table

After SaleSigns are removed and organized into ES sign folderAll CT property is stacked and ready for loading/delivery to storageEmployee purchases are totaled and paid forWalk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)Ensure transfer of knowledge to clean-out teamSupervise any donation pick-upMay assist management in totaling salesCleaning (depends on situation)

Packing/Moving

All boxes properly labeledMaster Inventory list is createdAny broken items are documented/pictures taken prior to packing and noted on master inventory listSpecial instructions are communicated to moversLIFO needs are boxed and appropriately labeled for the client and moversTeam cleans up – sweeps, takes trash, etc.Take inventory of supplies that are used for appropriate chargeback to clientCoordinate with movers day of move (prior with management and/or movers)All materials are hauled away to recycle or storage for reuseAll trash is removed (may be times client is responsible for their own trash)Client is fully resettled into new home

Clean-out

Sort and box contents of property into donation, trash, recycleWalk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)

Online Auction

Sort and organize contents into meaningful auction lotsFollow online auction guidelines for taking pictures and descriptions, etc.Take pictures, write descriptionsBox up auction lots and label for easy identification on pickup dayMay assist with advertising and marketing / social media

Auction Pickup

Ensure auction lots are organizedResponsible for master pickup signature sheet; having winning bidders signEnsure safety of property (e.g. walls, carpet, flooring doesn’t get damaged)May be responsible for day of pickup sales