Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role manages a technical processes team which includes efficient and effective administration as well as coaching and development of all staff in order to maximise productivity. The incumbent is individually accountable for achieving results through others, over periods of 1 day to 3 months.

Manages daily operational (client service and or administrative) delivery within specific functional area.Delivers, maintains and enhances service / work standards and work quality via a team of clerical staff, within a given process/es.Manages an operational budget, employee well-being and morale and other people processes (such as Recruitment, Performance Management and Talent Management).Accountable for technical decision making of a function as well as management of work volumes / flow.Establishes and maintains client / customer relationships.Could take accountability for the implementation of a strand of an operational project.Extensive experience in day-to-day management.Manages between 15 and 25 clerical staff (could include some specialist staff).Call centre experience critical, minimum 3-year experience.Retirement Fund experience critical. Minimum 3 years' experience.Excel advance experience critical

Skills

Call Center Management, Microsoft Excel, People Management, Retirement Funds

Education

Matriculation Certificate (Matric) (Required)

Closing Date

28 June 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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