Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To ensure the effective functioning of a Point of Representation (POR/s) by overseeing both operational aspects (e.g., security, cash handling, and compliance) and sales and service functions, in alignment with client experience guidelines and laid-down banking requirements. This applies where Universal Banker I, Cash Consultant I/II, Forex, and Customer Liaison Officer (CLO) roles are present.

Key Responsibilities

Operational Efficiency & Risk Management: Oversee branch operations, ensure compliance with security, cash handling, and banking regulations, and implement risk controls to maintain a secure environment.Customer Service & Sales Performance: Lead front-line teams to deliver excellent service, drive sales, promote banking solutions, and enhance the customer experience across multiple channels.Team Leadership & Development: Manage and develop a high-performing team, overseeing recruitment, training, performance management, and fostering a culture of accountability and service excellence.Compliance & Financial Oversight: Ensure adherence to FAIS regulations, monitor financial transactions and cost efficiency, and collaborate with stakeholders to drive operational improvements.

Qualifications

Minimum Qualifications

First Degree in Business Commerce (NQF7 FAIS recognised quaification)

Mandatory Experience

5–7 years of experience in Personal and Private Banking, with a strong understanding of branch banking processes, policies, and products.Must hold a relevant FAIS qualification, with proven expertise in compliance, risk assessment, fraud prevention, and regulatory adherence within a branch environment.Demonstrated ability to lead a team in delivering exceptional customer service, achieving sales targets, and driving financial aspirations through multiple banking channels.Skilled in overseeing branch operations, managing resources, ensuring process efficiency, and implementing people management strategies, including recruitment, training, and performance management.

Additional Information

Behavioural Competencies:

Adopting Practical ApproachesArticulating Information & Providing InsightsChallenging Ideas & Generating IdeasDirecting People & Understanding PeopleExploring PossibilitiesFollowing ProceduresMaking DecisionsProducing Output

Technical Competencies:

Application & Submission VerificationBanking Process & ProceduresCustomer Acceptance & ReviewCustomer UnderstandingProcessingProduct Knowledge