Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

QualificationsDiploma (NQF6 FAIS recognized qualification)

Critical Experience Requirements:

Client Coverage: Extensive experience in Personal and Private Banking sectors is imperative.Duration: A minimum of 5-7 years of relevant experience is non-negotiable.Regulatory Compliance: Possession of pertinent FAIS qualification is essential.Industry Knowledge: Demonstrable experience in branch banking or contact centre environments is crucial.

Key Competencies:

Comprehensive understanding of bank processes, policies, and products is vital.Strong leadership skills and the ability to manage and develop a team effectively are paramount.Exceptional client service orientation is a fundamental requirement.

Note: The aforementioned qualifications and experience are stringent requirements for this pivotal role. Only candidates meeting these criteria will be considered for this position of significant responsibility.

Additional Information

Behavioural Competencies:

Adopting Practical ApproachesArticulating InformationConvincing PeopleDirecting PeopleFollowing ProceduresMaking DecisionsProducing OutputProviding InsightsUnderstanding People

Technical Competencies:

Application & Submission Verification (Consumer Banking)Banking Process & ProceduresCustomer Acceptance & Review (Consumer Banking)Customer Understanding ( Consumer Banking)ProcessingProduct Knowledge (Consumer Banking)