Purpose 

Be the main point of contact towards HR and supervise the local HR Services team. Support and assist in undertaking all HR related tasks to ensure we are delivering best in class HR support and quality service to our business partners, line managers, and employees. 

                                                         

Key Responsibilities 

Handles supervision of local team and people management activities. Provide support and knowledge to the team specialists including developing team capabilities through coaching and ensuring clarity on roles and responsibilities.  

Execute seamless on-boarding and exit processes of employees in the respective business areas. Manage more complex employee lifecycle cases including Severance and Non-Compete processes.  

Drive all administrative tasks with regard to employee changes, such as issuing new letters or other required documents 

Maintain current HR systems and be responsible for data accuracy management. Assist with mass uploads of data.  

Govern data quality and drive compliance with the global HR data model including training 

Reporting Network Member managing monthly local and global reporting activities including non-payroll relevant data audits and ad-hoc reporting 

Tracking of paperwork and employee eFile maintenance  

Pro-actively collaborate with Payroll department to ensure employee data integrity 

Respond to more complex, escalated enquiries from team members and resolve difficult enquiries from and recommend solutions.  Assist during high volume periods to maintain support levels.   

Consult HR partners on processes and present solutions to situations that arise. Partners to ensure constant and proper information flow and processing requests in accordance with service level agreements (SLAs). 

Ownership of ticketing (HR Systems and IT interfaces) for respective HR Management and business area 

Keep knowledge base up to date in close cooperation with all HR Services Specialists  

 

Key Relationships: 

HR Business Partners (Junior Management up to Senior Management) 

HR Services & Rewards Teams 

Talent Management & Talent Acquisition 

Internal Stakeholdres (Legal)  

Knowledge Skills and Abilities 

Excellent interpersonal skills & Customer Service attitude 

Excellent verbal and written communication in English 

Excellent organization skills with a strong attention to detail 

Able to effectively manage and prioritize multiple tasks simultaneously with minimum supervision 

Energetic, proactive manner and action oriented behavior 

Able to train other team members on process  

Qualifications 

University Degree (Bachelor) 

Bachelor Degree or 3-4 years related experience 

Specialization in HR management preferred 

Strong MS-Office (MS-Excel, MS-Word, MS-PowerPoint) user-knowledge 

Experience with Business computing solutions, ideally with SAP-HR (PA, PY, OM)