Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Team Lead CTC – Management Trainee - English - Hybrid Cluj Napoca

Ensure the delivery and execution of Project Manager Services of the Financial Shared Services Organization. Facilitate and manage communication and issue resolution between our external vendors as well as internal customers.
Responsibilities
• Ensures that the process activities are carried-out in accordance with the solution agreed with the customer in the Design and Transition phase;
• Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.
• Designs transformation projects to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded with the client.
• Acts as a primary point of contact for all the escalations related to the process.
• Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO)
• Presents the performance indicators in the operational reviews meetings, analyzes data trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma. Ensures adherence to Smart Opex Framework distributes and publishes results through company’s systems.
• Proposes and discuss with the client transformation initiatives for process improvements (such as Lean, Green Belt etc.)
• Monitors the team performance on a daily basis and ensures that individual and team objectives are met while complying with the established standards
• Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder;
• Participates in the selection of team members for different roles by assessing their process experience/ knowledge;
• Carries out the onboarding/offboarding activities for the team members within the customer’s system;
• Handles the monthly timetable validation, holiday planning of the team to insure mandatory presence in office for conducting successful operations
• Participates to the external governance established with the internal stakeholders related to process;
• Participates to different projects, initiatives within Genpact.
• Conducts team huddles to communicate the information regarding to the process priorities;

Qualifications we seek in you
Minimum qualifications
• OTC working experience is a plus.
• Basic knowledge of MS Office.
• Good communication skills.
• High customer service orientation.
• Positive attitude with a focus on execution.
• Ability to handle varied volumes of workloads and to meet targets and deadlines on time.
• Demonstrate and foster customer focus, teamwork, accountability, initiative and innovation.

Preferred qualifications
• Relevant experience in processes like: OTC
• Team management experience relevant to the role- represents an advantage
• Previous experience in managing processes transformation initiatives and increasing productivity
• Knowledge about industries, such as: Pharma, high tech (represents an advantage)
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.