Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility. 

Job Description

The Team Lead Client Services (Windows, Mac and iOS) (m/f/diverse) is responsible for leading a global team that provides comprehensive support and services for Windows and Mac environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services, drives continuous improvement, and aligns IT services with business needs.

Your tasks:

Lead and manage an international team of client service professionals supporting Windows, Mac and iOS environmentsDevelop and implement strategies to improve client service delivery and user satisfactionEnsure the effective deployment, configuration, and management of Windows, Mac and iOS operating systemsOversee the resolution of complex technical issues and escalationsCollaborate with other IT teams to ensure seamless integration and support of client servicesMonitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providersDrive continuous improvement initiatives to enhance service quality and efficiencyStay informed about the latest trends and technologies in Windows, Mac and iOS client services

QualificationsAcademic degree in Computer Science, Information Technology or a related fieldExperience managing client services teams, focusing on Windows and Mac environmentsKnowledge about Microsoft Intune and Microsoft Deployment ToolkitProficiency in Windows and Mac operating systems and related technologiesExperience with IT service management frameworks (e.g., ITIL)Fluent English language skills, both written and spokenLeadership and team management skillsStrong problem-solving and analytical abilitiesEffective communication and interpersonal skillsStrong organizational and time management skills

Applications from severely disabled people are welcome. 

Additional Information

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:​

Training opportunities​Mobile and flexible working models​Sabbaticals​and much more...​

​Sounds interesting for you? Click here to find out more.

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Ready to drive with Continental? Take the first step and fill in the online application.