Our vision is to make Amazon the best place for third party Selling Partners of all sizes to grow and serve customers, leveraging world-class tools and services. The Amazon Strategic Account Services Services (SAS) team is seeking a Team Lead in Hamburg who is self-motivated, results-driven and capable of working in a dynamic environment focused on leading a small team of up to 8 Associate Marketplace Consultants as well as support a portfolio of Selling Partners yourself.

Amazon Strategic Account Services Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve seller engagement and satisfaction and enable scalable EU solutions.

As a Team Lead for SAS, you will be responsible for developing and delivering a strategy to meet your team level goals including Selling Partner satisfaction goals, and continuously striving to improve your team’s productivity using our SAS Playbooks.

You must be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders.

Key job responsibilities

- Hire top talent and support their professional development by identifying and creating opportunities for them to build their skill set.
- Build and deliver a strategy to meet your team level goals including Selling Partner satisfaction using our SAS Playbooks, and continuously strive to improve your team’s productivity as they focus on supporting their own portfolio of Selling Partners achieve their growth goals by becoming experts of the Marketplace.
- Regularly audit key metrics to ensure your team is optimizing for Selling Partner growth and satisfaction.
- Listen to and conduct deep dives on challenges your team and their Selling Partners’ are facing and provide inputs to the Product Management teams to drive improvements within the SAS Playbook.
- Become an expert on the SAS Playbook and using that to help/coach your team member in the delivery of holistic account management services to the Selling Partners.
- You will also be responsible for managing complex account management issues and escalations at scale, and coaching your team to do the same.