Team Lead: Fulfilment (Towing)
Telesure
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Supervise others working within established operational systems.
Implement, drive and monitor group strategy and operational efficiency through team members and systems to achieve group targets and results (Rejection ratios, cost effectiveness, resource management etc.).
Ensure that team members execute work activities on time in accordance with the required operational and quality standards.
Ensure team members are knowledgeable about TIH products and service standards.
Operational Compliance
Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information.
Identify, assign, and follow‐up on work activities of team members in accordance with operating procedures to contribute the management control system.
Work Scheduling and Allocation
Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.
Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements.
Recommendations
Provide information and clarification on existing procedures, processes and precedents.
Ensure accurate decision making and mitigation of risk in all decision making.
Leadership and Direction
Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.
Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.
Performance Management
Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results.
Continuously assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance.
Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence.) by completing performance reviews and competency matrix.
Ensure that all recruitment and employment is carried out in accordance with company policy.
Continuous Improvement
Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
Identify practices for improvement and make recommendations to functional Business manager for consideration.
Data Collection & Analysis
Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
Collect and submit reports specific to team data as part of the Management Control System.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Job Purpose
Successfully implement all directives, policy and procedures according to the operational plan. Support and share knowledge and skills with the team assigned to them to achieve the required operational results.Responsibilities
Operations ManagementSupervise others working within established operational systems.
Implement, drive and monitor group strategy and operational efficiency through team members and systems to achieve group targets and results (Rejection ratios, cost effectiveness, resource management etc.).
Ensure that team members execute work activities on time in accordance with the required operational and quality standards.
Ensure team members are knowledgeable about TIH products and service standards.
Operational Compliance
Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information.
Identify, assign, and follow‐up on work activities of team members in accordance with operating procedures to contribute the management control system.
Work Scheduling and Allocation
Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.
Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements.
Recommendations
Provide information and clarification on existing procedures, processes and precedents.
Ensure accurate decision making and mitigation of risk in all decision making.
Leadership and Direction
Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.
Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.
Performance Management
Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results.
Continuously assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance.
Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence.) by completing performance reviews and competency matrix.
Ensure that all recruitment and employment is carried out in accordance with company policy.
Continuous Improvement
Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
Identify practices for improvement and make recommendations to functional Business manager for consideration.
Data Collection & Analysis
Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
Collect and submit reports specific to team data as part of the Management Control System.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Education
School Grade 12 (Required)Experience
3-4 years related experience in a decision making role (Essential); 2 years’ experience in the short term insurance environment (Advantageous). 2 or more years experience management experience (Essential)Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
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