What You'll Do Avalara is seeking a dynamic and results-driven Team Leader for our Customer Excellence team. The role requires a customer-focused individual with proven leadership experience to manage a team of specialists, ensuring world-class service delivery and satisfaction. The ideal candidate will bring strong leadership, organizational and communication skills, driving process improvements while fostering a culture of collaboration, ownership, and accountability. You will manage the end-to-end operations of your functional area. Manage a high performing team. Coach and mentor team members through customer and internal situations. Hire, train, and develop a global team of Customer Excellence experts. Nurture ongoing professional development and career growth. Facilitate goal setting and conduct regular one-on-ones and performance reviews. Execute on Customer Excellence team strategies. Manage function with clear KPIs, metrics, and operational reports. Collaborate with cross-functional teams (Sales, Product, Operations, etc.) to streamline workflows and drive improvements in customer and employee experience. Proactively assess the health of the function and have clear mitigation plans. Willing to work in US shift and work from the office. Role may require support after shift and/or on weekends. What You'll Need to be Successful 2+ years of leadership experience in customer-facing environment 10+ years of industry experience in customer-facing roles and/or technical consultancy in SaaS-based environments. Bachelor's degree Experience supporting global clients Excellent problem-solving, communication and interpersonal skills. Fast learner with the ability to quickly grasp Avalara's customer base. Proficient in CRM systems and reporting tools (Salesforce, Zendesk, or similar). Passion for driving customer-centric initiatives and continuous improvement. About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.