Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

Risk

Management Level

Senior Associate

Job Description & Summary

The L&D Senior Associate coordinates and supports the ongoing administration, creation and delivery of best in class learning, virtual and hybrid solutions, and talent and development programmes in totality, from concept and design through execution and assessment.
The general purpose of this position is to coordinate the successful scheduling, communication and implementation of all L&D programmes offered to staff, as well as maintaining and updating relevant systems for analysis, reporting, budgeting and forecasting.
The general purpose of this position is to coordinate the successful scheduling, communication and implementation of all L&D programmes offered to staff, as well as maintaining and updating relevant systems for analysis, reporting, budgeting and forecasting

Financial

Supports the monitoring of the overall L&D budgets and accurate monitoring of spendResponsible for payment process of invoices to external suppliers/vendorsSupports the L&D team to identify new, cost and time effective delivery models 

Customer

Acts as hotel/conference room liaison for assigned ‘classroom’ coursesConsolidates feedback from learning programme evaluations and produces relevant reports accordinglyCoordinates all details related to enrolment of courses: full ownership of attendee list, printing, updating materials, logistics, catering, room set-up, etc.Coordinates and plan all training programs logistics for attendeesProvides onsite support at L&D programmes/events and is part of pre-event logistics/project team, working closely with recruitment and onboarding teamsManages and review Professional Qualifications membership applications and data for students and ensure alignment with Line of Service PQ policyEnsures L&D team processes are aligned and adhere to Global Quality Processes

Internal Process

Coordinates and support reports related to the learning management systemsUploads all training programmes into the relevant learning management systemsReviews and maintain regular L&D data needed for analysis, budgets, and forecastingAssists to create new budgets where neededPrepares appropriate forms, correspondence, and records regarding course attendance, feedback on programs, instructors, etc.Documents processes and procedures to streamline course coordination for consistencyCoordinates the participation of facilitators/guest speakers for programs when necessaryCoordinates material production and inventory for assigned coursesPrepares and send advance material packages to participantsTracks distribution of materials where appropriateSets up and supports online and/or virtual  learning sessions

Learning & Growth

Supports improvements in the HC Operating Model, specifically the increased delivery of standardized services. Look for areas of continuous improvement across the Learning & Development functionPromotes collaboration, trust and improvement between team members and across the HC TeamWorks on specific projects related to HC initiatives as assignedDemonstrates a culture of continuous learning within the Learning & Development team and benchmark against best practices in the HR industry and country specificActs as a key resource and liaison to other functional areas of the business, building cross-functional relationships, as needed

Education

Bachelor’s Degree in Human Resources, Psychology or Business Management is preferred

Language

Fluency  in spoken and written English, proficiency in Arabic is an advantage

Overall Experience

Up to 2 or 3 years of relevant experienceSpecific Experience Experience in HR/L&D processes including L&D reporting is preferred

Knowledge and Skills

Strong project management skillsExcellent attention to detailExcellent interpersonal and communication skillsExcellent team building and relationship building capabilitiesAbility to maintain highly confidential information and dataStrong customer service orientation with ability to use patience and diplomacy to handle issuesGoogle Suite and Microsoft Office tools 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date