Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.
Tax Filing Delivery Manager
Job Description
Oversee and manage the daily administration of tax filing delivery for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services, directly and indirectly through team colleagues. Proactively manage client accounts to mitigate client escalations. Responsible developing colleagues in both tax filing knowledge and client facing delivery.
As Tax Filing Delivery Manager duties include, but are not limited to, the following:
Responsible for overall client delivery and satisfaction in Tax Filing.
Point of contact and responsible to support resolving client escalations with a sense of urgency and accuracy.
Monitor and audit various tasks to identify trends and process improvement opportunities. Support implementation of process improvements.
Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts.
Identify and lead process improvement efforts in tax filing processes.
Work with other Alight domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting Alight delivery.
Respond to client communications and escalate when needed; Communicate complex issues to clients as needed
Ensure timely, accurate responses are provided to clients and/or other Alight teams.
Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views).
Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation.
Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps.
Resolves/Pushes open items to resolution to align with Tax Filing point of view.
Educates & coaches associates and clients and provides subject matter expertise related to tax filing
Liaison with Client and Payroll Client teams for items related to tax filing.
Educate clients and provide subject matter expertise for payroll tax filing
Mentor and coach colleagues, managing performance and accountability.
Coordinate and/or provide needed training for new colleagues or processes
Coordinate and actively support SOP development, training, communication to team and maintain updates
Support and oversee delivery operations, including Tax Filing suppliers (as appropriate) to ensure accurate and timely delivery
Approve checklists – work checklist queue
Coordinate testing for updated interfaces as required
Variance analysis control point when issue needs escalation or analysis
Review EFT setup to make sure all deposits set up for EFT payment, where applicable.
Monitor and communicate “Applied for” statuses for any agency registration issues
Communicate penalty and interest report to clients
Support testing and implementation of new clients as needed
Ability to problem solve and using tax knowledge and experience
Education and Experience
High School Diploma required; related work experience required.
Minimum of 5 years’ experience in payroll tax filing related field required
Advanced understanding of payroll and tax and/or related subject matter required.
Advanced understanding of regulatory and legislative guidelines required.
Demonstrated strong verbal & written communication skills required
2+ years client interaction and management required
3+ years people management experience required
Strong computer skills with current technical knowledge required
2+ years Payroll Tax Filing Software experience required:
Master Tax experience preferred
ADP Smart Compliance experience desired
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
Our commitment to Diversity and Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
We are an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
We provide reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
69,700 USDMaximum :
110,600 USDPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.