Job Summary:

The Tax Experienced Manager, Global Tax Outsourcing (GTO) delivers exceptional client service to BDO's fast expanding client base. This role will work as part of a dedicated team, taking responsibility for controlling a number of clients’ outsourced service lines, working directly with clients and the supporting team under Partner/Director or Sr. Manager’s supervision. This position will take responsibility for the coordination and completion of projects at the executive level with partnership from a variety of teams. Additionally, the Global Tax Outsourcing Experienced Manager plans, sets deadlines, assigns responsibilities, and monitors project completion The ideal candidate for this role is familiar with a variety of the field's concepts, best practices, and procedures, and will rely on their extensive experience and judgment to plan and accomplish their goals. This role performs a variety of tasks as they relate to project plans and cross functional support, while leading and directing the work of others. A wide degree of creativity and latitude is expected. Experience with executive presentations and project is a must.

Job Duties:

Professionally communicates and partners with cross-functional teams for project timeliness and support. Ensures that excellent services is adhered to in all dealings with clients, employees, and BDO's Local Country Providers (LCP's) and the required Service levels are achieved Builds and manages at a global strategic level, strong relationships with clients through all manners of communication inclusive of regular visits to client sites, and, as needed, to BDO regional offices/team sites Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in client satisfaction, retention, and expansion of services or countries Manages projects across all lines of business needs. Including but not limited to: financial projects, inter-country projects, etc.  Maintains highest level of confidentiality and discretion Learns organizational systems and evaluates the need for resources appropriately Consistently manages time, budget and resources for all projects ensuring delivery dates, identification and resolution of issues, adherence / mindfulness of project scope, and the impacts of changes   Develops and nurtures strong, collaborative, trusting relationships among the project’s leadership, team members, and key partners. Manages a team of professionals based on client scope of work in the NYC Office and through the BDO Partner Network around the world Expertly communicates to all team/campaign members ensuring knowledge of project scope, responsibilities, and changes Identifies trends, best practices, and opportunities for payroll consulting, written analysis, and recommendations for cost effective client solutions Acts as a client advocate and strategic resource for overall client issues in the areas of billing, legal, policy, country tax issues, payroll management operations, and systems Works with BDO Partners to prepare year end client review and analysis as well as monthly reports and quarterly reviews as required Manages Risk & Compliance in line with BDO USA & Client policies. Ensures team compliance with BDO standards, client policy, monitors data accuracy and integrity Develops Requests for Proposals (RFP), for account renegotiations, including fee structure and presentation  Develops processes and procedures within the team and region which maximize productivity, ensure clear communication and efficiency, and effect consistent service delivery     Develops and implements efficiency plans including both off-shoring and near shoring strategies and activities Works with the Implementation team during execution plan for new accounts ensuring that communication bridges, policies, procedures, and processes are in place and followed Works alongside and consults with Senior Directors and Partners as appropriate  Is open to change and adopting new approaches  Undertakes other tasks and special projects as required
       

Exceptional Client Services Behaviors

Demonstrates overall client ownership and ensures the highest standards in others Proactively takes potentially valuable ideas to the client  Acts as a collaborative client manager and applies a managed client approach   Develops innovative solutions to the commercial challenges of the client Communicates effectively to ensure client expectations are managed appropriately

                                                                
Business & Personal Development Behaviors

Develops and builds a pipeline of potential new work with minimal supervision     Actively involves others in their business development activities   Writes a personal development plan and ensures it is executed Undertakes meaningful business discussions with clients at all levels  Begins to develop an area of specialism and knowledge  Is fully involved in Business Development (BD) strategy  Openly shares expertise both internally and externally  

Supervisory Responsibilities:

Monitors performance of team against set goals and standards, responding to any deviations in a proactive manner Serves as a resource for problem resolution, training, and team building Gives time to other people to help them solve their issues            Is robust under pressure when managing multiple project/activities        Takes the lead with difficult conversations and delivers constructive feedback                                               Ensures high quality work from their team, ensuring high standards are maintained for all internal and external clients

Qualifications, Knowledge, Skills, and Abilities:

Education:

Bachelor’s degree, required; focus in Accounting, Economics, or Finance, preferred

Experience:

Five (5) or more years of Global Tax Outsourcing experience, required Experience in a professional services firm, required Negotiation experience, preferred

License/Certifications:

CPA certification, Attorney (admitted to practice in a U.S. jurisdiction), or Internal Revenue Service Enrolled Agent (“EA”) (or the equivalent of one of these designations), preferred

Software:

Proficient in IT applications e.g., Microsoft Office (Word, PowerPoint, and Excel), preferred  Proficient in SharePoint and GFR, preferred

Language:

English and proficiency in more than one (1) other language, preferred

Other Knowledge, Skills, & Abilities:

Excellent organization/computer skills with the ability to work on various projects simultaneously Good judgment and strong reasoning skills Excellent written and verbal communicate skills Willingness to work off-hours; flexibility/ability to work across global time zones Excellent interpersonal skills with the ability to relate with diverse personalities in a tactful and mature manner Ability to respond tactfully and professionally in high demand situations