Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s SaaS products.  Responsibilities are defined by named SaaS accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives.  Responsible for driving a high degree of satisfaction with Oracle's SaaS products and related implementation services and ensuring reference ability for continued profitable revenue streams over the long term.