REQ#: RQ179567Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Systems Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Technician III joining our team to support, manage, and be responsible for all the tasks listed below to successfully complete assigned technical projects.

Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.Unix and Windows Hardware support - Troubleshoot and diagnose internal inquiries and work requests as they relate to maintenance of personal computers and related systems.Install, and upgrade computers, printers, scanners, phones and other critical hardware.Provides troubleshooting, support, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)Reseat cards, reboot hardware, replace hardware components, and replace cablingRe-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted filesCustomer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutionsProvide situational awareness to operations: technicians on incident troubleshooting actions, coordination, and resolution statusCommunicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholdersUpdate incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentationConduct back-end device configuration, manage security settings, and protocolsCoordinate deployment of deliverables and products.Participate in the administration of multiple critical network systems.Must be able to track project studies, plans, action items, etc.Maintain current knowledge of relevant technologies as assigned.Participates in special projects as required.

WHAT YOU’LL NEED TO SUCCEED:
● Education: AA/AS , or the equivalent combination of education, technical certifications or training, or work experience.
● Required Experience:

3+ years of related experienceUnderstanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practicesMust possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certificationAs part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations.

● Security Clearance Level: TS/SCI with Polygraph
● Location: On Customer Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays.