Systems Network Analyst, Senior Salary

$81,248.38 - $129,671.76 Annually

Location

Plantation, FL

Job Type

Full-Time

Job Number

1412387

Department

FASD ETS Infrastructure Svcs

Opening Date

08/16/2024

Closing Date

Continuous

Veterans' Preference Notice

Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

Description Benefits Questions REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Systems Network Analyst, Senior.

General Description
Performs advanced professional, technical and analytical work with administrative responsibility in automation systems implementation and development.
Works independently, under limited supervision, reporting major activities through periodic meetings.
Cloud Environment Support: Providing technical support for resources hosted in our cloud environments, adhering to best practices for cloud security configuration and management. Help implement the latest cloud technologies within Broward County.

Security Vulnerability Remediation: Working with the team to identify and remediate security vulnerabilities within the server infrastructure. This ensures timely patching and mitigation of potential security threats.

On-Call Support: Participating in the on-call rotation to provide support for changes approved by the change control process. This ensures smooth implementation of approved changes while minimizing disruption to ongoing operations. Provide after-hours support as part of the rotation.

DHCP Management: Processing and supporting new DHCP reservation requests to ensure proper network device addressing.

Manages and administers the virtual infrastructure: Plans and implements upgrades to the virtual infrastructure, including servers, storage, and networking.

Analyzes systems designs: Analyzes systems designs, develops efficiencies of current technology, documents workflow and processes.

Installs and configures hardware and software: Installs, configures, and support server software which include the virtual and backup environment.

Continuous Education: Performing technical research and development to enable continuing innovation.

Performs related work as assigned: Performs other duties as assigned, such as training and mentoring new staff, and provide support to other department with ETS.

User Account Management: Granting and managing user access to network resources following the principle of least privilege. This ensures users have the minimum permissions necessary to perform their jobs effectively while minimizing security risks.

Printer Server Management: Managing and maintaining the organization's print servers, including troubleshooting printer issues and ensuring optimal print server performance.


Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years in supporting users and analyzing computer systems within the infrastructure workplace or closely related experience.

Special Certifications and Licenses
None.

Preferences
-Relevant bachelor's or master's Degree.

-Experience supporting Cloud Technologies (Microsoft Azure, AWS and Office 365) and their services. Understanding serverless computing and infrastructure as Code is beneficial.

-Four years of experience supporting Active Directory related tasks at time of application.

-Thorough understanding of Active Directory services including Group policy.

-Strong knowledge of enterprise class desktops and laptops.

-Four years of experience supporting virtual machines in a VMware ESX environment at time of application.

-Four years of experience supporting Server technologies at time of application.

-Experience working with privileged access management tools such as CyberArk or Beyond Trust

-Microsoft, CompTIA, or VMware Certifications.

-Strong knowledge of enterprise class desktops and laptops.

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

SPECIAL INFORMATION

CompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Cultivates InnovationCreates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.
Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Courage Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.
Self-DevelopmentActively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.

01 What is your highest level of degree from an accredited college or university with major coursework in computer science or related field? No Degree Associate's Degree Bachelor's Degree Master's Degree Doctoral Degree 02 How many years of experience do you have in systems analysis, systems design, and/or programming experience related to applications, software, and systems deployments, maintenance and support? 8 or more years 6 - 7 years 4 - 5 years Less than 4 years 03 How many years of experience do you have in supporting users and analyzing computer systems as related to Windows/Intel-based server administration? 12 or more years 8-11 years 4-7 years 3 years 2 years Less than 2 years 04 How many years of work-related supervisory experience do you possess? 4 years or more 2-3 years Less than 1 year None 05 This position requires availability to provide technical support on a 24x7 basis during periodic rotating on-call shifts and during emergency situations. Are you able to meet this requirement? Yes No 06 Please share your experiences in providing day to day IT support 24x7x365. 07 Describe your prior work experience that has prepared you to take on this position. Please reference any IT Infrastructure projects that you managed, including your role, the scope, size, and the results of the projects 08 Describe a time when you encountered a difficult employee. Include the steps you took to remain focused on responsibilities and to ensure a positive outcome. 09 Please share your experiences with data center technologies, including racked servers, communications, and storage equipment. 10 Please share your experiences in supporting cloud technologies (Azure, AWS, Office 365)? 11 You are responsible for managing 500+ servers and 5000+ client systems. What tools and/or methods would you utilize to assist you in managing the environment? Explain how each tool or method would assist you in this effort.? 12 Please describe your previous experience with Active Directory and supporting tool sets.

Required Question

Employer Broward County Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Systems Network Analyst, Senior.

General Description
Performs advanced professional, technical and analytical work with administrative responsibility in automation systems implementation and development.
Works independently, under limited supervision, reporting major activities through periodic meetings.
Cloud Environment Support: Providing technical support for resources hosted in our cloud environments, adhering to best practices for cloud security configuration and management. Help implement the latest cloud technologies within Broward County.

Security Vulnerability Remediation: Working with the team to identify and remediate security vulnerabilities within the server infrastructure. This ensures timely patching and mitigation of potential security threats.

On-Call Support: Participating in the on-call rotation to provide support for changes approved by the change control process. This ensures smooth implementation of approved changes while minimizing disruption to ongoing operations. Provide after-hours support as part of the rotation.

DHCP Management: Processing and supporting new DHCP reservation requests to ensure proper network device addressing.

Manages and administers the virtual infrastructure: Plans and implements upgrades to the virtual infrastructure, including servers, storage, and networking.

Analyzes systems designs: Analyzes systems designs, develops efficiencies of current technology, documents workflow and processes.

Installs and configures hardware and software: Installs, configures, and support server software which include the virtual and backup environment.

Continuous Education: Performing technical research and development to enable continuing innovation.

Performs related work as assigned: Performs other duties as assigned, such as training and mentoring new staff, and provide support to other department with ETS.

User Account Management: Granting and managing user access to network resources following the principle of least privilege. This ensures users have the minimum permissions necessary to perform their jobs effectively while minimizing security risks.

Printer Server Management: Managing and maintaining the organization's print servers, including troubleshooting printer issues and ensuring optimal print server performance.


Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years in supporting users and analyzing computer systems within the infrastructure workplace or closely related experience.

Special Certifications and Licenses
None.

Preferences
-Relevant bachelor's or master's Degree.

-Experience supporting Cloud Technologies (Microsoft Azure, AWS and Office 365) and their services. Understanding serverless computing and infrastructure as Code is beneficial.

-Four years of experience supporting Active Directory related tasks at time of application.

-Thorough understanding of Active Directory services including Group policy.

-Strong knowledge of enterprise class desktops and laptops.

-Four years of experience supporting virtual machines in a VMware ESX environment at time of application.

-Four years of experience supporting Server technologies at time of application.

-Experience working with privileged access management tools such as CyberArk or Beyond Trust

-Microsoft, CompTIA, or VMware Certifications.

-Strong knowledge of enterprise class desktops and laptops.

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

SPECIAL INFORMATION

CompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Cultivates InnovationCreates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.
Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Courage Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.
Self-DevelopmentActively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.

01 What is your highest level of degree from an accredited college or university with major coursework in computer science or related field? No Degree Associate's Degree Bachelor's Degree Master's Degree Doctoral Degree 02 How many years of experience do you have in systems analysis, systems design, and/or programming experience related to applications, software, and systems deployments, maintenance and support? 8 or more years 6 - 7 years 4 - 5 years Less than 4 years 03 How many years of experience do you have in supporting users and analyzing computer systems as related to Windows/Intel-based server administration? 12 or more years 8-11 years 4-7 years 3 years 2 years Less than 2 years 04 How many years of work-related supervisory experience do you possess? 4 years or more 2-3 years Less than 1 year None 05 This position requires availability to provide technical support on a 24x7 basis during periodic rotating on-call shifts and during emergency situations. Are you able to meet this requirement? Yes No 06 Please share your experiences in providing day to day IT support 24x7x365. 07 Describe your prior work experience that has prepared you to take on this position. Please reference any IT Infrastructure projects that you managed, including your role, the scope, size, and the results of the projects 08 Describe a time when you encountered a difficult employee. Include the steps you took to remain focused on responsibilities and to ensure a positive outcome. 09 Please share your experiences with data center technologies, including racked servers, communications, and storage equipment. 10 Please share your experiences in supporting cloud technologies (Azure, AWS, Office 365)? 11 You are responsible for managing 500+ servers and 5000+ client systems. What tools and/or methods would you utilize to assist you in managing the environment? Explain how each tool or method would assist you in this effort.? 12 Please describe your previous experience with Active Directory and supporting tool sets.

Required Question

Employer Broward County Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers