Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com
SUMMARY
The Systems Integration Specialist will be responsible for leading the development and deployment of innovative solutions that enhance BGIS’ Omni Channel Support Ticketing Platform (Ivanti ITSM) and optimize the user experience of team members who use it. This role leverages a strong technical background to identify manual processes that need improvement and deploy automated and integrated solutions within the platform to drive efficiency and team member satisfaction.
Working in collaboration with the IT Service Management team to support the broader BGIS business, the Systems Integration Specialist is expected to demonstrate initiative and work effectively in a team environment. The broader objective of the team is to implement the Enterprise Service Desk model across HR, Finance, AP, Sourcing, Facilities, IT, and QMS, ensuring seamless integration of technologies, tools and resources across company domains.
KEY DUTIES & RESPONSIBILITIES
Integration
Lead the design, development, implementation, and maintenance of Ivanti modules and services. Implement and enhance the Ivanti platform per business requirements. Collect, consolidate, and analyze metrics to facilitate decisions related to service improvements. Identify and analyze technical problems, and design, code, test, maintain, support, and document the appropriate IT Service Management solutions. Facilitate the integration of other third-party software with the Ivanti ITSM platform. Prepare and present ITSM topics at team and department level meetings. Focus on KPI measurements and provide a means for gathering and reporting on data.Operational Support
Serve as the primary point of contact for all operational support issues related to the Ivanti Platform. Identify problems, research solutions, reconfigure and/or reprogram the system to improve functionality. Manage and optimize the SQL databases underpinning the Ivanti platform, ensuring data integrity, scalability, and performance. Operate and provide day-to-day administration of the ITSM tool, following defined ITSM and ITIL processes. Maintain and enhance a Service Catalog representing business services.Innovation
Perform unit testing and install new modules, releases and version upgrades. Develop and modify Ivanti workflows, forms, lists, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages and Scripted REST APIs. Utilize scripting languages such as PowerShell, and Python to automate tasks, customize workflows, and improve the efficiency of service desk team members. Present problem analysis and recommend solutions in a creative and logical manner.
KNOWLEDGE & SKILLS
Qualifications
Degree in Computer Science, Software Engineering, Information Systems or related applicable certifications. Minimum of 2 years’ experience with Ivanti Platform Development or equivalent. Experience interfacing with ITSM technologies across different platforms. Expertise in XML, HTML, Web Services, JSON. Experience configuring and maintaining a workflow management system. Experience in the management and administration of information technology services.Skills
Constant drive to make things better, question the status quo and approach common challenges with creativity and constructive criticism. Ability to share ideas in a way that adapts to the audience, regardless of function, level, or expertise. Critical, big-picture thinker with a thirst for knowledge and the ability to credibly share it with others internally or externally. Strong analytical skills, evaluating logic-based details while always considering the big picture. Considerable initiative to resolve problems and make choices, recommendations, or decisions that are in the best interest of the business. Proven time management, prioritization, and collaboration skills, to ensure scheduling, resource allocation, and stakeholder communication is met and exceeded. Develop and maintain comprehensive documentation and training materials for ITSM tools and systems, facilitating user adoption and system proficiency across the organization.Licenses and/or Professional Accreditation
Ivanti certification or equivalent experience (asset). ITIL certification (asset).
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
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