Systems Engineer.
Pentasia
Systems EngineerPosted 38 days agoPhilippinesAttractiveJob Reference: 36463I am looking for a Systems engineer to work remotely from the Philippines. The role is permanent and you will enjoy the employee benefits: 13 months salary, private insurance, holiday and bank holiday and equipment provided.
Responsibilities:
Be the 1st line of Tech support for production incidents Initial root cause analysis (based on previously created playbooks). Escalation when required. Dev ticket creation when required. Communication of updates on incidents to stakeholders. Incidents ticket management. Track and follow up on solution delivery for each incident. Processing a stream of access requests to various systems under Tech team responsibility. Following instructions on providing access, ensuring approval for certain accesses, managing IT request tickets. Perform certain tasks within new environments’ setup (in most cases related to creating new users etc). Perform initial analysis in case of issues with employees’ work laptops (Mac and Windows). Perform onboarding for new joiners (ensure needed software is installed, needed access for the role is granted). Requirements and skills
(M) - mandatory skill (O) - optional skill Work experience with windows / mac os administration (M). Work experience in an IT organisation in a similar (app support / systems engineering) role (O). Experience working with atlassian software suite (jira / confluence / bitbucket) (M) Excellent understanding of IT support processes (M). Knowledge and experience of working with at least 1 tool for queried log analysis: New relic / Datadog / Splunk / Sumo Logic (M) Knowledge and experience of working with systems in a cloud provider (GCP is a preference) (knowledge of connecting to resources / understanding permissions) (M) Good knowledge of Python and at least 1 more scripting language (bash / php / c shell / ruby etc). (M) Excellent knowledge of databases and SQL (creating and optimising SQL queries - reading execution plan, understanding indexes etc). (M) Problem-solving attitude, sharp mind. (M) Team spirit, active sharing of knowledge with peers. (M) Ability to work in fast-paced environments, change contexts fast, flexibility. (M)
Responsibilities:
Be the 1st line of Tech support for production incidents Initial root cause analysis (based on previously created playbooks). Escalation when required. Dev ticket creation when required. Communication of updates on incidents to stakeholders. Incidents ticket management. Track and follow up on solution delivery for each incident. Processing a stream of access requests to various systems under Tech team responsibility. Following instructions on providing access, ensuring approval for certain accesses, managing IT request tickets. Perform certain tasks within new environments’ setup (in most cases related to creating new users etc). Perform initial analysis in case of issues with employees’ work laptops (Mac and Windows). Perform onboarding for new joiners (ensure needed software is installed, needed access for the role is granted). Requirements and skills
(M) - mandatory skill (O) - optional skill Work experience with windows / mac os administration (M). Work experience in an IT organisation in a similar (app support / systems engineering) role (O). Experience working with atlassian software suite (jira / confluence / bitbucket) (M) Excellent understanding of IT support processes (M). Knowledge and experience of working with at least 1 tool for queried log analysis: New relic / Datadog / Splunk / Sumo Logic (M) Knowledge and experience of working with systems in a cloud provider (GCP is a preference) (knowledge of connecting to resources / understanding permissions) (M) Good knowledge of Python and at least 1 more scripting language (bash / php / c shell / ruby etc). (M) Excellent knowledge of databases and SQL (creating and optimising SQL queries - reading execution plan, understanding indexes etc). (M) Problem-solving attitude, sharp mind. (M) Team spirit, active sharing of knowledge with peers. (M) Ability to work in fast-paced environments, change contexts fast, flexibility. (M)
Confirm your E-mail: Send Email
All Jobs from Pentasia